You work for a small dog daycare and grooming company. You have held the same position, dog walker, for over three years. Your boss, Mercedes, tells you that you will now be working the front desk, meeting with customers and answering the phone. This is not in your current job description. You know that being flexible will help you become a more valuable employee but are not sure about taking on this job. You are very shy and like working only with the dogs. You have a hard time making small talk with strangers. How will you handle this request? What can you do? What can Mercedes do?
Ms. Brody is an ISS teacher at Clara Barton High School in Brooklyn, NY.